Principal Customer Success Manager (Managed IT Services)

The Opportunity

Join one of the fastest-growing international Managed IT Services providers globally as they continue to invest heavily across Europe.

With the backing of a global organisation and the agility of a scale-up, you'll play a key role in supporting enterprise customers across the Netherlands, helping them maximise the value of their cloud, infrastructure, networking and cybersecurity solutions.

This is a highly strategic Customer Success role where you'll become a trusted advisor, not just another point of contact.

What You'll Be Doing

Working alongside two experienced Account Managers, you'll take ownership of a portfolio of around 60 strategic customers.

You'll be responsible for:

• Leading Quarterly Business Reviews (QBRs)
• Acting as the operational lead for your customers
• Managing customer health, SLAs and service performance
• Coordinating Support, Service Delivery and Technical teams
• Building relationships with IT Managers, IT Directors and senior stakeholders
• Driving customer retention, renewals and long-term success

Success is measured by customer satisfaction, retention and strategic partnership, not cold calling or hunting for new business.

What We're Looking For

You'll have 4+ years' experience in Customer Success, Technical Account Management or Service Delivery within an MSP, IT Services or Cloud environment.

You'll be comfortable discussing cloud, infrastructure, networking or cybersecurity solutions and have experience managing executive customer relationships.

Typical backgrounds include:

• Customer Success Manager
• Senior Customer Success Manager
• Technical Account Manager
• Service Delivery Manager
• Strategic Account Manager

Why Join?

This is an opportunity to join a business that's growing rapidly across Europe, work with enterprise customers, collaborate with international leadership and have genuine ownership of high-value customer relationships from day one.

If you're looking for a Customer Success role where you can make a real impact while developing your career within a global technology business, I'd love to tell you more.