3rd Line Engineer

About the Role

Our client, a well-established and fast-growing Managed Service Provider (MSP), is seeking an experienced 3rd Line Engineer to join their technical team. This is a senior technical role, ideal for someone who thrives in a fast-paced environment and enjoys solving complex infrastructure and cloud-related issues.

You’ll act as the escalation point for 1st and 2nd Line Engineers, working across a diverse client base and a wide range of technologies. This role offers the opportunity to work on high-level support, project delivery, and continuous service improvement initiatives.

Key Responsibilities

• Act as the final escalation point for complex technical issues
• Troubleshoot and resolve advanced infrastructure, network, and cloud problems
• Design, implement, and support client environments (on-prem and cloud)
• Lead and contribute to technical projects and migrations
• Maintain and improve documentation and internal processes
• Mentor junior engineers and provide technical guidance
• Ensure high levels of customer satisfaction and SLA adherence

Technical Skills & Experience

• Strong experience in a 3rd Line or Senior Support role within an MSP environment
• Expertise in Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure)
• Solid networking knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls)
• Virtualisation experience (VMware and/or Hyper-V)
• Experience with backup solutions and disaster recovery
• Exposure to security best practices and tools
• Strong troubleshooting and analytical skills

Desirable Skills

• Azure certifications (e.g., AZ-104)
• Experience with automation and scripting (PowerShell)
• Knowledge of ITIL practices