Customer Success Manager

Amsterdam | Hybrid 📍🏠

Up to €75K Basic salary + benefits

I’m currently partnered with a leading marketing intelligence software provider who are scaling their client success function to support the onboarding of several major global accounts. This is an excellent opportunity for a Customer Success Manager who thrives at the intersection of data, technology, and client relationships.

The company builds software that powers some of the world’s most recognisable brands through their agency partners. Their role is very much the “hero in the background” – ensuring agencies can deliver world-class insights to their end clients. The data you’ll work with is primarily survey-driven (brand tracking, consumer behaviour, etc.), covering extremely complex, high-volume global datasets.

The Role:

• Be the trusted partner for global agency clients, ensuring smooth onboarding, data validation, and long-term success.
• Own project delivery, coordinating timelines, aligning stakeholders, and managing large datasets with precision.
• Spot upsell and cross-sell opportunities, adding commercial value while helping clients get the most from the platform.
• Translate complex technical and data insights into actionable guidance for non-technical stakeholders.
• Feed client insights back into the product roadmap, helping shape future features and innovations.

You’ll be a good fit if you have:

• 5+ years’ experience in market research, insights teams, or a related data-driven role.
• Strong project management skills – structured, organised, and delivery-focused.
• A true client-first mentality with commercial awareness.
• Skilled communicator, able to bridge technical and business conversations.
• Fluent English (Dutch is a plus, not required).
• Hybrid mindset – 2 days per week in Amsterdam office, with occasional international client interactions.

📩 Interested? Apply now and let’s chat about how this role could be the next step in your career.