Customer Success Manager

Customer Success Manager | Join a Growing SaaS Business and Help Shape the Future of Their Customer Experience 👀

Amsterdam | Up to €70k Basic + Bonus | On-site | SaaS

Most Customer Success jobs give you a portfolio and tell you to manage it.The exciting ones give you the opportunity to help build what Customer Success looks like. I'm working with a growing, Amsterdam-based SaaS business that is already trusted by 2,000+ customers across Europe.

They've built an all-in-one AI platform that is helping businesses run their day-to-day operations more efficiently, and as they continue to grow, they're looking for someone who wants to play a key role in making sure their customers don't just use the product...

But genuinely get the most out of it.

So what do they actually do?

They provide an all-in-one software platform that helps thousands of businesses manage their operations from one place. From customer administration and scheduling to payments, bookings and day-to-day management, their technology allows customers to spend less time dealing with admin and more time focusing on what they do best. They already have a significant customer base across multiple European markets and are continuing to grow.

But growth creates new challenges.

More customers, more opportunities, more questions, more onboarding.

And ultimately, a bigger need to make sure customers are successful.

That's where you come in.

This isn't just about answering support tickets.

They're looking for someone who wants to understand:

• Are customers getting the value they expected?
• Are they fully adopting the platform?
• Are they at risk of churning?
• How can we improve their onboarding experience?
• Are there opportunities to improve retention?
• Is there an opportunity to help the customer get more from the platform?

You will sit across the customer journey and have the opportunity to make a real impact on how the business manages and develops its customer base.

What they're looking for:

They are looking for someone who:

• Enjoys working directly with customers (Onboarding + commercial).
• An Microsoft Excel "wizard" 🫡.
• Is naturally proactive and solution-oriented
• Can build strong relationships
• Knows how to deal with unhappy or at-risk customers
• Is comfortable working with software and technology
• Can manage multiple conversations, projects and priorities
• Is commercially aware and understands that great Customer Success drives retention and growth
• Wants to work in a smaller, growing environment where you can genuinely make an impact

What matters most is that you're someone who wants to get close to the customer and take ownership.

What you'll get:

💰Up to €70k Basic salary

💸Performance bonus

🚀The opportunity to help shape and develop the Customer Success function

📈Genuine room for development as the company continues to grow

🧠A role covering Customer Success, onboarding, retention and customer growth

🤝A close-knit team where your ideas can genuinely have an impact

🍽️Daily company lunch + regular team activities

📍Amsterdam-based office

This isn't the right opportunity for someone who wants to manage a portfolio remotely from a large corporate environment.

But if you're looking to join a growing SaaS business, work closely with customers and have a genuine impact on how the company retains and develops them...

Let's talk.

📩 Message me directly.

Interested?

Send me a DM or apply directly and I’ll share more.

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